Ultimate Telephone Sales Quiz June 17, 2016 By You MUST answer every question or the quiz will not process when you click TEST. Name: Email: What is the most important factor differentiating a telephone from a face-to-face call? -- select an answer --Don't know.Control of the call.Loss of visual contact.Ability to demonstrate your products.Ability to ask questions effectively. When prospecting, what is the most critical part of your call? -- select an answer --Don't know.Your first sentence or so.How you finish the call.When you are closing.How you handle gatekeepers. What is the most important aspect of your telephone sales presentation? -- select an answer --Don't know.Your attitude.Your voice.Your knowledge.Your selling skills. Which of the following best demonstrates why questioning is so critically important on the phone? -- select an answer --Don't knowQuestioning helps prospects understand the value of your offer.Questioning is not any more important than in a face-to-face call.Questioning helps you to keep better control over the call.Questioning allows you to know if your prospect is engaged. Why is it so important in a telephone sales call to keep your sales process moving? -- select an answer --Don't knowBecause you need to make as many calls as possible.Because prospects are more likely to get board.The telephone requires a faster pace to be successful.Because the prospect can more easily disengage. Which of the following aspects most affects the quality of your vocal presentation? -- select an answer --Don't know.Your natural vocal qualities.Your attitude when calling.You confidence and product knowledge.How well you know the prospect. Which is the best definition of a telephone sales presentation? -- select an answer --Don't know.An effort to sell your product or service.An effort to educate your prospect.A persuasive communication.A commercial similar to TV or radio. Which is most important on the telephone? -- select an answer --Don't know.Your demonstrate of product knowledge.The content of what you say.The vocal delivery of your message.Your ability to handle difficult situations. Which of the following techniques has the most power to affect your results on the phone? -- select an answer --Don't know.Using a pause.Adjusting volume.Adjusting speed.What you say. What is the best method of improving your telephone skills? -- select an answer --Don't know.Improving your presentation skills.Taping and reviewing your calls.Improving your selling skills.Listening to what your peers do. Please complete all fields to enter the quiz.